Jennifer C. Brooks, M.D., F.A.C.O.G.
Office Policies   
  • Appointment times are approximate times only.  Because each patient requires individual attention by the doctor and her staff for whatever time period that may be necessary.  The doctor, as a specialist, is also confronted with emergency cases during the day which could delay the scheduling times in our schedule.  If this happens we always try to contact our patients to come in at a later time or give the option to reschedule at their convenience.  Please try to understand if you are asked to wait for the doctor. 
     
  • We have a 20-minute grace period for all appointments.  If you are late you may be asked to reschedule to a later date.  We ask that all patients be on time in order to stay on schedule so that the people who are on time are not inconvenienced.
     
  • Phone calls will be returned before the end of the day due to high call volume.  If you have an emergency please call 911.
     
  • Prescriptions are E-faxed to the pharmacy at your visit, and it is the patient's responsibility to pick it up at pharmacy.   Contact your pharmacy within 4-5 hours to  inquire if it's ready.  When you call please allow us to accommodate your request within our business hours.  If you have a Mail Order prescription program through your insurance, we will mail or fax the prescription upon your request.  If you insist on having a prescription called in and it is not an EMERGENT prescription, we will call it in within 24 hours.
     
  • Co-pays must be paid at the time of service, even with secondary policies.  If you do not have your co-pay with you, you may be asked to speak with the Office Manager.  New patients must have copays on date of service.  We accept NO personal checks.
     
  • It is your responsibility to know what your insurance provides.  Please read your policy and know its provisions, as well as its exclusions.  The doctor and staff cannot be knowledgeable about the coverage of the hundreds of health care plans presented.
     
  • Failure to give at least 24 hours advance notice to cancel or reschedule an appointment will result in a charge to your account for a broken appointment.  The broken appointment fee is $25.00, and will need to be paid before or on your next visit.
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